Help & FAQ


Ordering Products
How can I get help with my order? Have the item numbers been changed?
How do I place a reorder? How do I place an order for an item that is not offered on your website?
How far back does my order history go? What are your hours of operation?
What are your artwork requirements? Where are you located?
How do I personalize my products? How do I use the "Refine Your Results" tool?
How do I add a logo to my product? How do I order a quantity that you don't have listed?
What is your Satisfaction Guarantee? How do I set up laser mailing labels using Microsoft® Word®?
 
Your Account/Orders
I'm already a customer. How do I login? How long will it take for my order to be produced?
How do I register with DrawingBoard? Can I change or cancel my order?
What are "Priority Codes"? Where can I find them? What do I do if I forget my password?
How do you duplicate an item in the shopping cart? How can I get help with billing questions?
How do I update my account information? How do I remove my name from your mailing list?
How do I change my billing address? Where do I find my account number?
How do I change/add a shipping address?    
How do I check my order status?    
How do I search for past orders?    



How can I get help with my order?

Our customer service team is happy to assist you if you encounter difficulty placing your order online. Please use our Online Chat, Email, or call customer service at 1-800-527-9530.


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How do I place a reorder?

If you have registered and ordered online, you can reorder products that are in your order history by logging in and clicking on the My Account link on the homepage.  From the My Account page, simply select the Order History box by clicking on the plus sign (+).  This will allow you to view past orders, check order status, and place reorders.  To the right of the items(s) you wish to reorder, you will see a Reorder button.  Click on the reorder button for the item(s) you wish to reorder.  You can then make any changes before submitting your reorder.  Please note that only orders that were previously ordered online will be listed.  If you don’t’ see the item(s) you wish to reorder, or if you have questions, please call customer service at 1-800-527-9530 for assistance.  We will be happy to assist you!



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How far back does my order history go?

Only items that you have previously ordered online will be listed. If you are unable to find an order, or if you have questions, please use our Online Chat, email, or call customer service at 1-800-527-9530 for immediate assistance.


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What are your artwork requirements?

Please note the following restrictions for submitted artwork(such as custom logos): File Size: 30 MB Maximum Resolution: 300 DPI Maximum File Type: JPEG, JPG, PNG, or GIF Our customer service team is happy to assist you. Please use our Online Chat, email, or call customer service at 1-800-527-9530.


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How do I personalize my products?

Enter Your Imprint
To personalize your product, enter your imprint information as you would like it to be printed in the boxes provided. Each product has standard imprint options depending upon the size of the imprint area and other product restrictions. For instance some products may allow five lines of standard imprint, while other products only allow two lines of standard imprint. The number of characters per line varies by product as well. Each line of your imprint can be edited using the text edit icons to the right of the imprint boxes. The edit capabilities vary by product. Examples of edits available (product dependant) font choices, type size, ink color(s), text justification, font styles (bold, italics), etc. The preview provided online is intended for copy and placement only.

For products that include a Design Option for Numbering,  please click on the Add link and choose the Consecutive Numbering option.  A box will appear for you to Indicate your Starting Number.  Please note that the Consecutive Numbering WILL NOT appear on the proof shown in the Print Confirmation box or on the PDF Proof, however the Numbering will be included with your imprint on the printed product.


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Have the item numbers been changed?

You may have noticed that many of our product item numbers have been changed. The new item numbers are designed to simplify the ordering process. Be assured that our products have remained the same. You will be able to reference both old and new item numbers on the web site. Just type your item number in the search bar. If you have any questions, please give us a call and we'll be happy to assist you.


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How do I add a logo to my product?

Add a Logo (Optional)
You can add a logo to specific products when the Add a Logo option is shown. If you want to add a free stock logo, click on the Add a Stock Logo button. A pop-up box will appear that will allow you to see all logos, or if you prefer, you can search for a stock logo using keywords or a logo number.

If you want to Upload Your Own Logo, click on the Upload Your Own Logo button. A pop-up box will appear. Click on the Browse button to find the logo on your computer and then click Upload. A preview of your logo will appear.

Please note the following restrictions for Uploaded Logos:
File Size: 30 MB Maximum
Resolution: 300 DPI Minimum
File Type: JPEG, JPG, PNG, or GIF

Once the upload is complete, click on the Save button. To remove the logo, click on the Cancel button.


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What payment options are available?

We accept Visa, MasterCard, American Express and Discover. Only customers approved for credit may order on account. If you have questions or need assistance, please contact customer service at 1-800-527-9530.


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What is your satisfaction guarantee?

Our guarantee is very simple. We stand behind every product we sell, unconditionally. We assure your order will be free from damage and will be personalized as per your request. If you are in any way dissatisfied, we will take whatever steps are necessary to correct the problem, including replacing, crediting, or refunding your order after you receive shipment.


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How do I place an order for an item that is not offered on your website?

DrawingBoard® Printing has a wide range of printing capabilities and we are happy to provide you with a quote for your next printing project. If you are unable to find an item you wish to order, please REQUEST A QUOTE, use our online chat or call customer service at 1-800-527-9530.



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What are your hours of operation?

We are available by phone, email, or chat Monday through Friday from 8 a.m. to 6 p.m. (EST). For assistance, please use our Online Chat, email, or call customer service at 1-800-527-9530.


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Where are you located?

Our customer service department is located at company headquarters in Waynesboro, Pennsylvania. Many of our products are printed in this facility; however we do have production facilities at other locations across the United States.


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How do I use the "Refine Your Results" Tool?

Refine Your Results
Use the Refine Your Results tool to narrow down your choices. By clicking on the radio buttons to select criteria, you can quickly and easily navigate through the many options available to you. Receiving too many or too few results? You can clear all and start over, add additional criteria, or change your selections on the fly – all with just a few clicks of your mouse.


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How do I order a quantity that you don't have listed?

Select Quantity
Make your selection by clicking on the applicable radio button. You may select only one quantity per item. For most products you will find that the more you order, the more you’ll save. The quantities shown reflect our minimum quantities as well as the most popular incremental quantities available. If you would like to order an item in a quantity that is not listed, please call customer service at 1-800-527-9530 for assistance.


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How do I set up laser mailing labels using Microsoft® Word®?

For steps on setting up laser mailing labels, click here.


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I'm already a customer. How do I login?

Can't find our login page? It's located in the top navigation of our site, or you can Click Here.

Returning Customer
Welcome Back! To place an order, please login to your account. To access your account information, simply provide your email address and password. Logging in will speed up the checkout process. If you have an account but have forgotten your password, click on the forgot password link, enter your email address, and click on Send Me My Password.


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How do I register with DrawingBoard?

Can't find our registration page? It's located in the top navigation of our site, or you can Click Here.

I am a New Customer
Thank you for choosing DrawingBoard! Before you can complete an order, you'll need to provide an email address and a password. This will allow you to check on your order status, access order history, and it will make future ordering fast and easy.


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What are "Priority Codes"? Where can I find them?

Priority Codes
Priority Codes appear on our mailings (catalogs, postcards, reorder letters, flyers) as well as on fax and email promotions. At checkout, please provide the Priority Code you wish to use in order to receive any special discounts or offers for which you are eligible. If you qualify, the discount/offer will be reflected in the shopping cart and pricing will be automatically adjusted. Only one Priority Code can be used per order.


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How do you duplicate an item in the shopping cart?

Duplicate Item
If you would like to order a duplicate item with different personalization, click on the duplicate item button in the shopping cart. This will take you from the shopping cart back to the selection page where you can make any desired changes. The imprint information will also appear and you will be able to make changes with the personalization tool.


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How do I update my account information?

Account Information
To update your Account Information, click on the My Account link on the Homepage and click on the Edit button in the Account Information box on the right of the page. The Edit button will take you directly to the Edit Profile page which allows you to edit or change the name and email address on your account and also change the password.


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How do I change my billing address?

Billing Address
To update your Billing Address, click on the My Account link on the Homepage and click on the Edit button in the Billing Address box on the right of the page. The Edit button will take you directly to the Edit Profile page which allows you to edit or change your billing address on your account.


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How do I change/add a shipping address?

Shipping Address
To update your Shipping Address(es), click on the My Account link on the Homepage and click on the Edit button in the Shipping Address box on the right of the page. The Edit button will take you directly to the Edit Profile page. Here you can update or delete your Shipping Address(es) and/or add additional Shipping Addresses to your account.


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How do I check my order status?

Status (Recent Activity)
You can find out the Status of an Order by clicking on the My Account link on the Homepage and click on the + sign in the Recent Activity box. Your recent account activity is available for your review and includes the Order Status. Order Status is either In Production or Shipped. When the status is set to shipped, a shipping number will appear that will link to the shipping site to assist you in tracking your order.


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How do I search for past orders?

Search Order History
You can search your Order History by clicking on the My Account link on the Homepage. The Order History function gives you the ability to View Past Orders, Check Order Status, or Reorder Items. To open your order history, click on the + sign in the Order History Box. A search tool will appear on the right side of the page. You can search by Order Date (enter dates or set a range using the calendar function), by Order Number, and/or by Item #. Only items that you have ordered online will be listed.


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How long will it take for my order to be produced?

The majority of our products will be produced and shipped the next business day. Please be aware that certain imprinted products will require more production time. If your imprinted order is not a standard imprint, or if it requires special art preparation and/or a proof, please allow additional days. Click here for production guidelines.


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Can I change or cancel my order?

Yes, it may be possible to alter your order, depending on its stage in the production/fulfillment process. Please contact customer service at 1-800-527-9530 (please do not email or fax).


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What do I do if I forget my password?

If you are not sure what your password is, click on the Forgot Password? link on your Log In page. The Password Recovery page will appear. Simply provide your email address and click on "Recover."


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How can I get help with billing questions?

Our customer service team is happy to assist you if you have questions regarding billing. Please use our Online Chat, Email, or call customer service at 1-800-527-9530.


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How do I remove my name from your mailing list?

We respect your time and privacy. If you wish to reduce the type of offers you are receiving or if you prefer to no longer receive offers via email, fax, and/or mail, please contact customer service at 1-800-527-9530 or email us. Please provide your name, company name, account number, and phone number. We will take care of your request as quickly as possible, however please allow up to 30 days for this process to be completed. We do apologize for any interim communications that you receive while we update our records.


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Where do I find my account number?

Your account number can be found on invoices, reorder forms and other communications from DrawingBoard. If you’re unable to locate your account number, please use our Live Chat or call us at 1-800-527-9530. We will be happy to help you.


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